Refund policy

In accordance with European Consumer Rights Regulations, our returns and exchanges policy states that you have 14 days from the moment you receive the product to request a return or exchange.

To be eligible for a return, the product must meet the following conditions:

• It must be in the same condition in which it was received
  
• It must not have been worn or used
  
• It must have all the original tags
  
• It must be in the original packaging
  
• It must be accompanied by the returns form sent by RAYS SPA
  

The following cannot be returned:

• Personalized or customized products
• Perishable goods
• Hazardous materials, flammable liquids, or gas
• Promotional Items and/or Gift Vouchers

Return Procedure

To initiate a return, you must contact customer service at info@technosafe.it, specifying whether you are requesting an exchange or an order cancellation.

• In the case of an exchange, the customer must indicate the product to be returned and the desired model/color/size in exchange.
• In the case of a return, the reason for the return is required.

Items sent without a prior return request will not be accepted.

You must provide the chosen courier and the expected delivery date. Return shipping costs are the customer's responsibility and will not be refunded.

We recommend reusing the original box received with the order or, alternatively, ensuring the product is adequately packaged and protected to avoid damage during transport.

The return address will be sent via email, along with a return form to print, sign, and include inside the package.

Verification and Refund

After receiving the return, the quality department will verify the condition of the product. If the above conditions are met:

• In the event of an exchange, the warehouse will ship the new product.
• In the event of a refund, the amount will be credited within 15 business days via the original payment method. In the case of cash on delivery, the refund will be credited via bank transfer or a voucher to be used on the website.

If the product is damaged or altered, the company will notify the customer and may decide not to issue a refund or only a partial refund.

If the refund has not been processed after 15 business days from approval, please contact customer support at info@technosafe.it.

For any questions or clarifications, customer service is available to assist you.