Terms of service

These general conditions of sale are valid exclusively between the company RAYS SPA  (hereinafter referred to as the "OWNER") and any person making online purchases (hereinafter referred to as the "CUSTOMER") on the website www.technosafe.it (hereinafter "THE SITE") and govern the remote purchase of products and services made available by the SITE itself via the Internet in compliance with Italian law. These conditions may be subject to change, and the date of their publication on the SITE is equivalent to the effective date.

OWNER OF RAYS SPA AND RELATED SERVICES

RAYS S.p.A.
Via Francesco Crispi, 26
60027 Osimo (AN) Italy
VAT No. 01316780426

OBJECT OF THE CONTRACT

With these general conditions of sale, RAYS SPA sells and the CUSTOMER purchases remotely the tangible movable goods indicated and offered for sale on the website www.rays.it/shop. The contract is concluded exclusively online, by the CUSTOMER accessing the address www.rays.it/shop and placing a purchase order according to the procedure provided on the site itself.

The CUSTOMER undertakes to review these general conditions of sale, particularly the pre-contractual information provided by RAYS SPA, before confirming their order. These conditions are deemed accepted once the order has been submitted.

REGISTRATION

To use the Service or any part of it, CUSTOMERS must register by providing truthful and complete information in the relevant registration form and fully accepting the privacy policy and these general conditions. The CUSTOMER is responsible for safeguarding their login credentials.

PURCHASE PROCEDURE

Each order submitted constitutes an offer to purchase the products. Orders are subject to availability and the OWNER's discretionary acceptance.
The CUSTOMER must select the products and checkout after carefully reviewing and, if necessary, modifying the information in the order summary. The order is placed upon confirmation and is subject to payment of the price, taxes, and shipping and payment costs indicated in the order summary form.

The Order Processing Receipt does not constitute acceptance of the order. The contract is concluded upon the OWNER's sending of the Order Confirmation to the email address provided by the User. The Owner reserves the right not to confirm an order by notifying the User within 20 days of purchase, using the email address associated with the purchase, of the unavailability of one or more of the purchased products. In this case, the Owner will refund the price and shipping costs incurred by the User.

PRODUCT AVAILABILITY

Product availability refers to actual availability at the time the CUSTOMER places the order. However, this availability should be considered purely indicative since, due to the simultaneous presence of multiple users on the site, the products may be sold to other CUSTOMERS before the order is confirmed.

Even after the order confirmation email has been sent by ordinionline@rays.it, there may be cases of partial or total unavailability of the goods. In this case, the order will be automatically corrected by eliminating the unavailable product, and the CUSTOMER will be immediately notified via email.

If the CUSTOMER requests cancellation of the order within 24 hours of purchasing the products, thereby terminating the contract, RAYS S.p.A. will refund the amount paid within 2 days of receiving notice of the CUSTOMER'S decision to terminate the contract.
Prices, descriptions, or availability of the products displayed are subject to change without notice. The photos included are indicative and do not constitute a guarantee of product quality.

ORDER FULFILLMENT

The Order is fulfilled within the timeframe specified on the summary page and in the Order Confirmation email, subject to the availability of the ordered product.
The Owner cannot be held liable for damages suffered by the CUSTOMER due to delays in delivery that are not dependent on circumstances foreseeable by the parties at the time the Order Confirmation is sent.

PRODUCT PRICES

All product prices listed on the website  www.technosafe.it are expressed in Euros and include VAT and all taxes.
The costs Shipping costs are not included in the purchase price, but are indicated and calculated at the end of the purchase process before payment is made.
The CUSTOMER accepts the right of RAYS SPA to modify its prices at any time; However, the goods will be invoiced based on the prices indicated on the website at the time the order is placed and indicated in the confirmation email sent by ordinionline@rays.it to the CUSTOMER.

PAYMENT METHODS

Payment for the order must be made upon placing the order at www.paypal.com.
The CUSTOMER may pay the price of the Products and the related delivery costs online using: PayPal/Credit Cards, Bank Transfer, and Cash on Delivery.

PayPal/Credit Card

Once Once the order has been confirmed, the CUSTOMER will be redirected to the PayPal website where they can make the payment with their account or using a card, including a prepaid card, or in any case according to the methods accepted by PayPal and in compliance with the relevant conditions.

Bank Transfer

Once the order has been confirmed, the CUSTOMER must pay the total amount by bank transfer to the following bank:

BNL (Banca Nazionale del Lavoro)
Ancona Branch
IBAN: IT81B0100502600000000001280
SWIFT BIC: BNLIITRR

Paid to:
Rays S.p.A.
Via Francesco Crispi, 26
60027 – Osimo (AN)

Cash on Delivery

Once the order has been confirmed, the The CUSTOMER must make payment upon delivery of the goods to the address indicated by the user.

RIGHT OF WITHDRAWAL

When purchasing products or services on the website, the CUSTOMER has the right to withdraw from the contract without stating any reason within 14 days. The withdrawal period expires 14 days after the day on which the CUSTOMER or a third party – other than the carrier and designated by the CUSTOMER – acquires physical possession of the goods. To exercise the right of withdrawal, the CUSTOMER must inform the OWNER of their decision to withdraw by sending an explicit statement to the contact details indicated.

EFFECTS OF WITHDRAWAL

If the CUSTOMER withdraws from this contract, all payments made to the OWNER will be refunded, including delivery costs (with the exception of additional costs resulting from the choice of a delivery method other than the least expensive standard delivery method offered), without undue delay and in any case no later than 14 days from the day on which the OWNER is informed of the CUSTOMER's decision to withdraw from this contract. Such refunds will be made using the same means of payment used by the CUSTOMER for the initial transaction, unless the CUSTOMER has expressly agreed otherwise; in any case, the CUSTOMER will not incur any fees as a result of such refund. The refund may be withheld until the goods are received or until the CUSTOMER demonstrates that they have returned the goods, whichever is earlier.
The CUSTOMER is requested to return the goods and deliver them to the OWNER without undue delay and in any case within 14 days from the day on which the withdrawal from this contract was communicated. The deadline is met if the CUSTOMER returns the goods before the 14-day period expires. The costs of returning the goods will be borne by the CUSTOMER. The CUSTOMER is only liable for any diminished value of the goods resulting from handling other than what is necessary to establish the nature, characteristics, and functioning of the goods.

LIMITATIONS ON THE RIGHT OF WITHDRAWAL FOR PRODUCTS

Damaged or used products, even partially, will not be replaced or refunded. The CUSTOMER must include a copy of the delivery note received inside the packaging box.

The right of withdrawal does not apply to: goods made to measure or clearly personalized, or which, by their nature, are liable to deteriorate rapidly, are sealed and cannot be returned for hygiene reasons, or are related to health protection and were opened after delivery.

LEGAL REFERENCES

D. Legislative Decree 21/2014 - implementing Directive 2011/83/EU on consumer rights

WARRANTY

CUSTOMERs purchasing as consumers have the right to a warranty on purchased products and services for a period of 24 months from purchase and under the conditions established by law, provided that the OWNER is notified of any defects found, using the same methods provided for withdrawal, within 2 months of their discovery.
To exercise the warranty right, the CUSTOMER must return the product following the instructions indicated in the relevant section of the website or, failing that, by contacting the OWNER.

THE SERVICE IS PROVIDED "AS IS"

The Service is provided by the OWNER "as is", without any express or implied warranty as to its accuracy or availability.

SERVICE INTERRUPTION

The OWNER reserves the right to add or remove functionalities or features, or suspend or completely discontinue the Service, either temporarily or permanently. In the event of permanent termination, the OWNER will make every effort to allow CUSTOMERS to access their information hosted by the OWNER.

RESALE OF THE SERVICE

CUSTOMERS are not authorized to reproduce, duplicate, copy, sell, resell, or exploit any portion of the site and its Services without the express permission of the OWNER, granted directly or through a specific reseller program.

INDEMNIFICATION

The CUSTOMER agrees to indemnify the OWNER (as well as any subsidiaries or affiliates, representatives, directors, agents, licensees, partners, and employees) from any obligation or liability, including any legal fees incurred in defending itself in court, that may arise from damages caused to other CUSTOMERS or third parties in connection with content uploaded online, violation of any law, or violation of these Terms of Service.

PERMITTED USE

CUSTOMERS may not:

Reverse engineer, decompile, disassemble, modify, or create derivative works based on the site or any portion of it;

Circumvent any computer systems used by the site or its licensors to protect content accessible through it;

Copy, store, modify, change, prepare derivative works, or alter in any way any of the content provided on the site;

Use any robot, spider, site search/retrieval application, or other automatic device, process, or means to access, retrieve, scrape, or index any portion of the site or its content;

Rent, license, or Sublicense;

Defam, abuse, harass, stalk, threaten, or otherwise violate the rights (such as rights of privacy and publicity) of others;

Distribute or publish any unlawful, obscene, infringing, defamatory, or inappropriate content;

Use the site in any other improper manner that violates these Terms.

PRIVACY POLICY

For information on the use of personal data, CUSTOMERS should refer to the privacy policy of www.technosafe.it.

AGE REQUIREMENTS

CUSTOMERS declare that they are of age according to the legislation applicable to them. Under no circumstances may minors under the age of 18 use the site.

LIMITATIONS OF LIABILITY

The OWNER, within the limits of applicable law, is liable for contractual and non-contractual damages to CUSTOMERS or third parties only when these are an immediate and direct consequence, due to willful misconduct or gross negligence, of the site's activity.

The CUSTOMER expressly exonerates and releases the OWNER of the site from any liability, within the limits permitted by applicable law, in relation to any damages or claims of any kind, whether direct, indirect, punitive, incidental, special, or damages resulting from lost profits, lost revenues, loss of data, or replacement costs arising from or in any way connected with this agreement.

RAYS SPA assumes no liability for disruptions attributable to force majeure or unforeseen circumstances. fortuitous, even if caused by malfunctions or disruptions of the Internet, in the event that the OWNER is unable to fulfill the order within the timeframes set forth in the contract.

CHANGES TO THESE TERMS

The OWNER reserves the right to make changes to these Terms at any time, notifying the User by posting them on the site.

The CUSTOMER who continues to use the site after the changes are posted accepts the new Terms without reservation.

ASSIGNMENT OF CONTRACT

The OWNER reserves the right to transfer, assign, dispose of by novation, or subcontract all or any of the rights or obligations arising from these Terms, provided that the CUSTOMER's rights hereunder are not affected.

The CUSTOMER may not assign or transfer in any way affect their rights or obligations under these Terms without the written permission of the OWNER.

COMMUNICATIONS

All communications relating to the site must be sent using the contact information provided.

INVALIDITY

If any provision of these Terms is held to be invalid or unenforceable, that provision will be removed, while the remaining provisions will not be affected and will remain in effect.

APPLICABLE LAW AND JURISDICTION

These Terms and all disputes concerning the execution, interpretation, and validity of this agreement are subject to Italian law.

The parties agree to submit any dispute, within the limits of applicable law, to the jurisdiction of the competent courts. of the Italian courts, with exclusive jurisdiction established in the Court of Ancona, or in the court of the consumer's place of residence or domicile.

DEFINITIONS

SERVICE

The service offered by RAYS SPA as described in these Terms and on the website.

CUSTOMER

The natural or legal person using the Service.

TERMS AND CONDITIONS (OR TERMS)

These general terms and conditions of service, which constitute a legally binding agreement between the CUSTOMER and the OWNER.

ORDER PROCESSING RECEIPT

Indicates the email that the OWNER sends upon receipt of the order.

ORDER CONFIRMATION

Indicates the email that the OWNER sends when the products are shipped, confirming the shipment of all or part of the purchased products.