Shipping policy

Shipping

Products will be delivered via express courier to the address indicated by the CUSTOMER when placing the order, no later than 15 days after the CUSTOMER receives the order confirmation email sent by ordinionline@rays.it.

For each order placed on the website www.technosafe.it, RAYS SPA issues a standard shipping document for the shipped goods. The receipt is available and printable, after the order has been processed, in the "My Orders" section of the CUSTOMER's "My Online Account" area. The document will contain the information provided by the CUSTOMER during the purchase process. Once the document has been issued, it will not be possible to make any changes to the information provided.
Shipping throughout Italy is free for orders over €99.90 (VAT included), and €19.90 for orders under that amount. For all other countries listed below, shipping is free for orders over €149.00 (VAT included), and €19.90 or €24.90 for orders under that amount, depending on the country of delivery. Shipping rates They can be viewed in the cart at checkout.

The countries to which Rays ships and their shipping times are:

  • Shipping within 2-3 business days: Austria, France, Germany, Principality of Monaco
  • Shipping within 3-4 business days: Belgium, United Kingdom, Luxembourg, Netherlands, Poland, Czech Republic, Slovakia, Slovenia, Spain, Hungary, Denmark
  • Shipping within 4-5 business days: Croatia, Estonia, Finland, Ireland, Latvia, Lithuania, Portugal, Sweden

Deliveries are made during normal business hours to the address indicated by the CUSTOMER and according to the methods specified in the order summary. Upon delivery, the CUSTOMER must verify the contents, specifying any anomalies on the delivery form.

If the products are not collected within the deadline established by the carrier, they will be returned to the OWNER, who will refund the price of the products but not the shipping costs. The OWNER cannot be held responsible for delivery errors due to inaccuracies or incompleteness in completing the purchase order by the CUSTOMER, for any damage to the products after their delivery by the carrier, or for delays attributable to the carrier itself.

Returns

If you purchase products or services on the site, you have the right to withdraw from the contract without stating any reason within 14 days. To exercise the right of withdrawal, the CUSTOMER must inform the OWNER of their decision to withdraw by sending an explicit statement to the contact details indicated.

If the CUSTOMER withdraws from this contract, all payments made to the OWNER will be refunded, excluding delivery costs. These refunds will be made using the same payment method used by the CUSTOMER for the initial transaction, unless the CUSTOMER has expressly agreed otherwise; in any case, the CUSTOMER will not incur any costs as a result of such refund.

The cost of returning the goods will be borne by the User.

LIMITATIONS ON THE RIGHT OF WITHDRAWAL FOR PRODUCTS

Damaged or used products, even partially, will not be replaced or refunded. The CUSTOMER must include a copy of the delivery note received inside the packaging box.

The right of withdrawal does not apply to: goods made to measure or clearly personalized, or which, by their nature, are liable to deteriorate rapidly, are sealed and cannot be returned for hygiene reasons, or are related to health protection and have been opened after delivery.

For all detailed information, please consult the Conditions of Sale section of the website, which you can find at the following link: https://www.technosafe.it/condizioni-di-vendita/

STEP TO FOLLOW FOR COMPLETING THE RETURN FORM

  1. Connect to the link below: https://vas.brt.it/vas/ORM_immissione1.htm?lang=it
    (The link takes you to the BRT courier's Pickup Reservation page, which is responsible for managing the collection and shipping of returned products.)
  1. Fill in the required fields for the Sender.

  1. Select the Sender (as shown in the photo) to indicate the person who will cover the shipping costs.